Despite what my last post may have implied (and it implies it to me too – I swear that whole experience was like getting a second job) I’m actually on holiday at the moment, being in the second week of a two week Summer Holiday Fungasm which I have spent in the way that suits me best – i.e. inside, on the Internet, arguing with a bank. It’s great, although there’s some pretty worrying ill-effects – for example, discovering that Sainsbury’s sell their own brand strawberry Cornetto-alikes in boxes of 6 for £1.25 has done absolutely nothing for my already planetary waist. One more of those fuckers and I swear I’ll end up looking like a cross between Dom Joly and Dr. Robotnik – an apt comparison, considering I’ve spent most of the last week bellowing down a phone and cursing the name of a small furry animal. It’s also not helping that I have the willpower of a depressed cokehead who’s found the magical golden ticket to Willy Wonka’s Freebasetacular Drug Plant in his last bag of cunt dust. I’ve got plenty of food in the house – pasta sauces, soups, pies, Smash, chicken curries, chicken kievs, fresh vegetables (them alone being an alarming development) but thanks to the evil wizardry of online pizza ordering, I’ve still got all of those because I’ve been eating Dominos Pizza’s “Everything But The Cloppers On Their Little Piggy Legs, Oh Fuck Those Went In As Well”-topped Extra Extra Cheese Crust Supreme Conducator Saucesplosions instead. The Robotnik dream gets closer by the day.
I think a lot of it is comfort eating. Halifax pissed me off on some innate level, to the point where I put in a complaint letter asking to be compensated for my time and effort – and I don’t, as a rule, write letters of complaint. Especially not ones asking for money. But they pissed me off, they lost my/my friend’s money, five seperate people gave me two different answers to the same question (60% of them giving the wrong answer, as it happens), they made me go down to their sodding money-circus to get little titbits of information rather than telling me over the phone like every other sane organisation IN THE FUCKING WORLD… so £20 to pay for all the stress and phone calls? I think I deserve that much.
There is an argument that goes “well, if they’re paying you a fiver a month, surely you know something has to be wrong somewhere along the line? You can’t expect First Direct levels of service when they must run at an appalling loss, can you?” I don’t subscribe to that argument, and furthermore think anyone using it is a cunt. I have two reasons why.
First of all, First Direct offer First Direct levels of service while paying out more money than Halifax – they currently give you £100 if you join and switch to them, and another £100 if you leave in the space of six months. £200 in six months, whereas Halifax give out £30 for the same thing. By this argument, First Direct must be at least 6.666 recurring times worse than Halifax, which is a) not true – the couple of times I’ve had to speak to them recently have been a breath of fresh air – and b) quite impossible unless they came round and bit your cock off and made you eat it or something just to make a Faster Payment. There’s also the small matter of trying to multiply something that isn’t a number by a number that infinitely recurses, but that’s outside the scope of this rant.
Secondly, just because something is cheap (or in this case pays good interest) does not mean that it must be actually substandard. It can be lower quality, sure, just not substandard. Say you went and bought some Sainsbury’s Basics chicken stir fry. It’s £2.39 a pack and it’s chicken. It doesn’t claim to be free range or cornfed or, well, anything really, just chicken, and it’s cheap. Simple. I don’t expect it to be as good as the free range corn-fed Freedom Food bollocks (although I’ve never had an issue with it) but I do expect it to be chicken and to be edible. If I got the chicken home and it was rotten, mouldy and not actually chicken, and furthermore somehow punched me in the face, the first person to say that I shouldn’t expect it to be edible because it cost so little would wind up wearing it, mould and all. The same applies here, and also to Alliance and Leicester (whose abysmal customer service is legendary, albeit in much the same as Hitler or Stalin are “legendary”.)
There is, also, the small matter of Halifax being a bank. Exceedingly dull “hurr durr fred da shred herpaderp derp” jokes aside (and trust me, they are dull, I’ve been hearing them for the past 12 months or so on-and-off, and I can only pity the poor bastards who work at Lloyds or RBS/NatWest for the probably neverending stream of horseshit coming their way each day) banks are supposed to keep peoples’ money safe, not accept it and magic it away into a suspense account to be located to a payments clearing team. Which is what happened in the end, mind; they found the money, but not after three phone calls (1 – “payments clearing are closed”; 2 – “payments clearing are busy”; 3 – “oh look they found the money”) and the advisor confirming to me than a full 60% of the people I’d asked a specific question to gave me the wrong answer.
As a super special magic bonus, they’ve only just managed to start dealing with the complaint letter, a full three days after it arrived with them. I’ve called them (again) and am now waiting for a callback, a callback which will most likely never come judging by all the other times I’ve waited for someone to ring me from that bastard place and had them not do so. “We aim to resolve all complaints within 24 hours” my backside.
Aside from that horror, Mr Charlie Brooker has returned to our screens with some kind of panel show type thing You Have Been Watching, officially now only the second programme I’ve bothered my arse to tune into on purpose that wasn’t some kind of lottery draw. And it’s… well. The panel show bits are great, with the unscripted funnies being, well, funny – and they seem mercifully disinclined to bleep f-words and such, which is if nothing else a decent victory for common sense against Channel 4’s compliance department (have you read Channel 4’s compliance guidelines? For every single use of the words cunt, fuck or motherfucker you have to refer up to a commissioning editor. Zeppotron’s staff must have spent a good four hours just listing and then referring up every single naughty word. The mind boggles.)
However, and it truly pains me to say this, Charlie Brooker should not be reading from an autocue. Angus Deayton could get away with reading from an autocue on Have I Got News For You because it wasn’t all that obvious. Brooker can’t. The opening jokes have any funny they once might have contained (and they would be funny under other circumstances) boiled away rapidly by them sounding like news headlines being read by a drunk Peter Sissons. Then, just when you’re settled into the “fuck this is hilarious” ad-lib bits, the autocue comes back with a vengeance and spoils it all. Please, Charlie mate; you don’t need a bloody autocue and you’d probably be better off without it. Sort it out.
UPDATE, FOUR HOURS LATER: Nope, no callback. In fact, no notes on the account about a callback either. Bless. It’s like they want to piss me off.